What Is Engagement?
The Engagement feature allows your AI agent to proactively initiate conversations with users by displaying questions, reacting to scrolling or timing behaviour, and customizing content per page.
This helps convert passive visitors into active leads by offering help before they even ask.
Feature Overview
Conversation Starters
Conversation Starters are static, attention-grabbing questions shown directly on the page before any auto-engagement is triggered.
- They are designed to look like CTA buttons, prompting users to start a conversation.
- Think from the customer's point of view—what would they want to ask?
AI Engagement (Auto-Engage)
When enabled, AI Engagement allows the assistant to reach out to visitors automatically using smart timing and behaviour triggers.
- The AI will rotate through three auto-generated engagement questions, showing one at a time to avoid overwhelming the visitor.
- You can customize up to 3 questions per page depending on the context.
- The engagement activates based on triggers like time on page and scroll depth (both adjustable).
- This is ideal for reducing bounce rate and nudging unsure visitors into action.
Setting | Description |
Wait Time | Number of seconds before the AI triggers engagement after page load. |
Scroll Threshold | Percentage of page scrolled before engagement begins. |
Max Engagement (Contextual AI)
Max Engagement enables your AI to adapt its messages in real-time based on:
- Page content
- User scroll behaviour
- Previous interactions
It goes beyond static engagement by:
- Dynamically generating highly relevant messages
- Offering suggested reply buttons alongside the questions, making it easier for users to respond
- Automatically optimizing content per visitor
🚀 Upgrade for More
- Free plans are limited to 5 pages of auto engagement
- Max Engagement and unlimited engagement pages require the Active Engagement Add-on