What it does
Outputs exact verbatim text in the agent's response without paraphrasing or altering the content.
When to use it
For confirmations, specific branding messages, legal disclaimers, exact instructions, or any text that must be delivered word-for-word.
Can combine with
Most tools including:
@ask_question
@show_options
@recommend
Syntax
@mention_specifically: "Your exact text here"
Examples
Simple confirmation:
1. @mention_specifically: "Thank you for contacting us! A member of our team will reach out within 24 business hours." 2. @stop_playbook
Combined with question:
1. @mention_specifically: "Our Premium plan includes 24/7 support and a dedicated account manager." @ask_question: "Would you like to learn more?" @show_options["Yes", "No"]
Branding message:
1. @mention_specifically: "Welcome to Acme Corp, the industry leader in innovative solutions since 1995." 2. @ask_question: "How can we help you today?"
Tips
- The text will be automatically translated to the visitor's language
- Use for consistency in messaging across all conversations
- Great for thank-you messages, disclaimers, or branding statements
- Combine with other tools to add context around exact messaging
- Keep text concise but complete
Common Patterns
Thank you message:
@mention_specifically: "Thank you! We have all the information we need."
Disclaimer:
@mention_specifically: "By providing your information, you agree to our Terms of Service and Privacy Policy."
Feature highlight:
@mention_specifically: "This solution includes: unlimited users, 24/7 support, dedicated account manager, and enterprise SLA."
Learn More
- Getting Started with Playbooks - Overview and all tools
- Core Concepts & Structure - Understanding playbook structure
- Complete Playbook Examples - See examples in context
- Best Practices & Tips - Expert guidance